| |
| Question 1: What will I see on my
payment statement? |
Your credit card will be discreetly billed
by one of our processors "Jetcharge.com", "Epoch.com"
or "CCBill.com".
|
| Question 2: Do I have unlimited access
with my membership? |
Yes, you will have unlimited access when you
sign up for our sites. Full Access
|
| Question 3: How often will I be
charged for your services? |
Your account will be charged every thirty
days from the day you originally subscribed for monthly
access. If you signed up to our "mini membership". you will
be charged monthly after the trial period is finished. If
you cancel your account before that time, we will not renew
your account. Instead your account will expire on that date.
If you cancel your membership in the middle of the thirty
days, you will have access for the remaining time left.
|
| Question 4: How do I cancel my
membership? |
| You can cancel your membership easily by
using the online account cancellation form provided by the
processor you used when signing up. Below you can find the
location of the cancel page, as well as contact information
for your processor. For Jetcharge.com
Web Site:
www.billingservices.com
E-mail: help@cs.billingservices.com
Phone: US and Canada toll Free 1-888-205-2664
Phone: International +1-818-707-7490
For Epoch.com
Web Site:
www.epoch.com/billingsupport/
E-mail: billingsupport@epoch.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939 For ccbill.com
Web Site:
support.ccbill.com
E-mail: consumersupport@ccbill.com
Phone: US and Canada toll Free 1-888-596-9279
|
| Question 5: How do I know that my
membership was cancelled? |
You will get confirmation of cancellation
from our processors via email to the email address entered
(into the sign up page) when joining the site.
|
| Question 6: Why have I not received a
cancellation confirmation email? |
The cancellation email may take 24 hours. If
your account information has changed (email address), please
contact that processors support listed above. They have
agents on staff 24 / 7 to assist you.
|
| Question 1: What is my username and/or
password? |
| Please look at the original email you
received when signing up for the site. It will have your
username and password. However, if you no longer have that
email, our processors can retrieve your information. For
Jetcharge.com
Web Site:
www.billingservices.com
E-mail: help@cs.billingservices.com
Phone: US and Canada toll Free 1-888-205-2664
Phone: International +1-818-707-7490
For Epoch.com
Web Site:
www.epoch.com/billingsupport/
E-mail: billingsupport@epoch.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939 For ccbill.com
Web Site:
support.ccbill.com
E-mail: consumersupport@ccbill.com
Phone: US and Canada toll Free 1-888-596-9279
|
| Question 2: I'm not sure which billing
processor I used...How do I find my username and/or
password? |
Please try both of our processors password
support links listed above. If that doesn't work, please
contact us.
|
| Question 3: My password is not
working? |
Check to make sure it is the proper
password. The passwords are case sensitive.
|
| Question 1: When I click on the videos
on the site nothing happens, all I get is the same page.
What should I do? |
This is most often caused by Popup Blockers.
You need to turn off all popup blockers or add our site to
the exceptions list.
|
| Question 2: How do I turn on my
Cookies? |
You can learn more about cookies on the
Microsoft information page.
click
here.
|
| Question 3: What is a Plug-In? |
An internet Plug-In is an application built
into a web browser or added to a browser to enable it to
interact with a special file type, such as a movie.
|
| Question 4: Sometimes a software
security alert window pops up. What should I do? |
Select the "Always Trust" box and click
"OK."
|
| Question 5: Sometimes I get error
messages, or my the video just won't play, what should I do
then? |
| Clear your browser's cache and restart your
browser. IE 6.0:
* Go to Tools menu
* Select Internet Options
* Click the General tab
* Go to Temporary Internet Files - Delete files - Click OK
* Go to History - Clear History - Click Yes
* To close window, click OK
* Close Browser then re-open it
If you still have a question, please feel free to contact
one of our support agents. click here |
